Terms & Conditions
Last updated: September 2026
By booking an appointment with Tech Perth Geeks (ABN 93 429 726 038) (“we”, “us”, “our”), whether by phone, text, online booking, or in person, you agree to be bound by these Terms & Conditions. Please read them carefully before booking a service with us.
Our Services
Tech Perth Geeks provides computer repairs, laptop repairs, mobile phone repairs, Wi-Fi and network setup, new PC setup, small business IT support, and managed IT services to customers across the Perth metro area and surrounding regions.
Ownership and Authority to Repair
When you engage us to work on a device, you confirm that you are the rightful owner of that device, or that you are authorised by the owner to have the device repaired or serviced. We reserve the right to decline or stop work if we reasonably believe this is not the case.
Diagnostics and Assessment
Due to the nature of electronics and IT systems, we do our best to accurately identify every issue affecting your device. However, some faults are intermittent, hidden, or only become apparent once other issues have been resolved, and may not be identifiable by our technician during the initial diagnosis. We will always explain what we find and discuss your options before carrying out any repair.
Repair Risks
Due to the nature of electronic repairs, there is a small risk that a device may not turn on or may not respond at all once work has begun, particularly with older, damaged, or already faulty equipment. By booking a service with us, you acknowledge and accept this potential risk. We take all reasonable care with every device, and where such a risk is identified during diagnosis we will let you know before proceeding.
Diagnostic Fees
If our technician identifies the issue with your device but you decide not to proceed with the recommended repair, a diagnostic fee will apply to cover the assessment already carried out. This fee will be communicated to you before or at the time of diagnosis.
Cancellations and Rescheduling
We understand that plans can change. If you need to cancel or reschedule a booked appointment, please give us at least 4 hours’ notice. Cancellations made with less than 4 hours’ notice may incur a minimum cancellation fee of $150.
No Fix, No Fee
Our No Fix, No Fee guarantee means that if we are unable to resolve the issue you engaged us for, you will not be charged for the attempted repair. This guarantee does not apply to the diagnostic fee described above where an issue was successfully identified, the cancellation fee described above, or the cost of any parts or third-party services already ordered or approved by you.
Service Guarantee
If you experience a problem with a service we have carried out, please let us know within 5 working days of the service being completed so we can investigate and put things right. Our service guarantee covers only the specific issue that we repaired, and does not extend to unrelated faults or new issues that may arise afterwards, including faults that develop as a result of a device’s general age, wear, or condition.
Limitation of Liability
While we take great care and use our full experience and skill on every job, electronic devices can be unpredictable, and some faults may not be detectable even with a thorough diagnosis. To the maximum extent permitted by law, Tech Perth Geeks is not liable for pre-existing faults that are not identified during diagnosis, for issues that arise after our service has been completed and is unrelated to the work carried out, or for any indirect or consequential loss. Nothing in these Terms limits any rights you have under the Australian Consumer Law that cannot lawfully be excluded.
Your Data and Backups
We recommend backing up any important data before your device is serviced. While we take reasonable care when working on your device, we are not responsible for any loss of data that occurs during a repair, and recommend customers maintain their own backups of important files, photos, and documents at all times.
Parts and Third-Party Products
Where replacement parts are required, we will use quality parts appropriate to your device. Some parts may carry a separate manufacturer or supplier warranty in addition to our own service guarantee.
Payment
Payment is due on completion of the service unless otherwise agreed with us in advance. We reserve the right to withhold a device or service until payment has been received in full.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services or for legal reasons. Any changes will be posted on this page, and continuing to use our services after changes are posted means you accept the updated Terms.
Governing Law
These Terms & Conditions are governed by the laws of Western Australia, Australia, and any disputes will be subject to the jurisdiction of the courts of Western Australia.
Contact Us
If you have any questions about these Terms & Conditions, please get in touch:
Tech Perth Geeks
ABN: 93 429 726 038
Call or text: 0411 191 054
Email: info@techperthgeeks.com.au
ABN: 93 429 726 038
Call or text: 0411 191 054
Email: info@techperthgeeks.com.au